Shipping and delivery policy


Please note that the official business days at the agent are from Saturday to Thursday. Fridays and public holidays are holidays for all agents' site employees and shipping companies.

 Our first task is to provide you with the best online shopping experience, and therefore we have facilitated the shipping and delivery process for you because your comfort is our priority.

The agent’s site delivers your orders through the site’s fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders in a timely manner to you.


The delivery methodology at the agent is the same day or another day according to your geographical area, with the option for you to choose the appropriate time for you to deliver at any time during the day, week or even during the month, and you can subscribe to deliver your selected products periodically (daily) Or weekly or monthly) and in the event of urgent requests, please contact customer service and we will do our utmost to assist you as your signature on the invoice copy will be requested to confirm your receipt of the products as shown in the invoice, and the request will be delivered to the address registered in the order and the signature of anyone present at this address is considered tantamount to Your receipt of the order, and in the event that we reach the registered address and no one is present at this address, please contact the customer service to specify another time for delivery, and the company will not be responsible for any request that is valid for 10 days from the first date of delivery of the order.Note that in the event that you are not present at the agreed time for delivery twice, additional fees will be charged for delivery after that, and the amounts for shipping operations are determined on a timely basis.


Delivery schedule


We offer same-day delivery except for Friday and public holidays. For orders from within the country after 2 pm, they will be delivered within 1 to 2 working days.

(Except in cases of emergency or affecting special circumstances of the shipping company)


Important information about delivery


The applicant is required to sign the document of receipt of the purchase

The agent guarantees the safety of the order from theft and damage the moment it leaves the store and until the moment of delivery. The agent site is not responsible for the product after signing the receipt document

Shipping is carried out by some well-known shipping companies in Yemen and others to regions inside and outside Yemen.

The approximate delivery time guide is used from the moment the order is dispatched. The agent is not responsible for any delay that occurs due to the fees payment procedures by the applicant.

If you want to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and which you wish to cancel, you must wait for it to arrive to you and then follow the return procedures